Troubleshooting

更新日期: 2010年8月

適用於: Operations Manager 2007

The following table describes issues that can occur with the Operations Manager Management Pack and presents possible solutions. For more information about resolving a problem with the Operations Manager Management Pack, see the product release notes. You can also search for the term "Operations Manager Management Pack" on the http://go.microsoft.com/fwlink/?LinkID=29499 site.

 

Problem Solution

The Failed Accessing Windows Event Log monitor is in a warning state even though it has access to the event log.

This monitor is disabled by default. If you enable the monitor and it does not have access to the event log, it changes to a warning state (yellow). After you fix the issue by giving the monitor access to the event log, the monitor remains in a warning state even though it should change to a healthy state (green).

None. It is recommended that you do not enable the monitor.

If you have enabled it, you can disable it.

The Connected Management Group is not forwarding alerts and other monitoring data to the local management group.

Enable the Tiered Management Group Synthetic Transaction monitor for the Connected Management Group. For instructions, see "Configure a Connected Management Group" in Optional Configuration for the Operations Manager Management Pack.

When the Health Service Heartbeat Failure monitor for agents attempts to recover an agent automatically, access is denied.

Add a Run As Account to the Automatic Agent Management Account Run As profile. The Run As Account must have administrator access on the target computers.

For instructions, see "Enable recovery for the Health Service Heartbeat Failure Monitor" in Getting Started.

Notification subscriptions are out of scope.

Add a Run As Account to the Validate Alert Subscription Account Run As profile. The Run As profile requires a Run As Account that is a member of the Operations Manager Administrators user role and has administrator access to the Root Management Server.

For instructions, see "Add a Run As Account to the Run As Profile for the Validate Alert Subscription Account" in Getting Started.

The configuration service for the Windows service state does not restart automatically.

To automatically start the configuration service when it stops, you must enable an override.

For instructions, see "Set the Configuration Service to Restart Automatically" in Getting Started.

The availability health of the Operational Database Watchers Group does not roll up to the Management Group.

Enable the Operational Database Watchers Group to Management Group Availability Health Rollup.

For instructions, see "Enable the Operational Database Watchers Group to Management Group Availability Health Rollup" in Getting Started.

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