Understanding the Information Worker Management Pack

適用於: Microsoft Office, Operations Manager 2007, Operations Manager 2007 R2

You can use the Information Worker Management Pack to monitor components of the Microsoft Office applications and Microsoft Windows Explorer, Microsoft Internet Explorer, Windows Explorer, Windows Media Player, and Microsoft Mail and Outlook Express.

Objects Discovered by the Information Worker Management Pack

The Information Worker Management Pack discovers the object types described in the following list in this section. All the objects are automatically discovered. You can use overrides to disable objects you do not plan to monitor. For more information about discovering objects, see the Object Discoveries in Operations Manager 2007 topic in Operations Manager 2007 Help. For more information about overrides, see the Overrides in Operations Manager 2007 in Operations Manager 2007 Help.

  • Windows Explorer

    • Windows Explorer in Microsoft Windows

    • Windows Explorer in Microsoft Windows XP

    • Windows Explorer in the Windows Vista operating system

  • Internet Explorer

    • Microsoft Windows Internet Explorer 5

    • Microsoft Windows Internet Explorer 5.1

    • Microsoft Windows Internet Explorer 6

  • MediaPlayer

    • Microsoft Windows MediaPlayer 8

    • Microsoft Windows MediaPlayer 9

    • Microsoft Windows MediaPlayer 10

    • Microsoft Windows MediaPlayer 11

  • Outlook Express

    • Microsoft Outlook Express 5.0

    • Microsoft Outlook Express 6.0

    • Microsoft Windows Mail 7.0

  • Access

    • Microsoft Office XP Access

    • Microsoft Office 2003 Access

    • Microsoft Office 2007 Access

  • Communicator

    • Microsoft Office 2005 Communicator

    • Microsoft Office 2007 Communicator

  • Excel

    • Microsoft Office XP Excel

    • Microsoft Office 2003 Excel

    • Microsoft Office 2007 Excel

  • FrontPage

    • Microsoft Office XP FrontPage

    • Microsoft Office 2003 FrontPage

    • Microsoft Office 2007 FrontPage

  • Microsoft Office 2007 Groove

  • InfoPath

    • Microsoft Office 2003 InfoPath

    • Microsoft Office 2007 InfoPath

  • LiveMeeting

    • Microsoft Office 7.0 LiveMeeting

    • Microsoft Office 2007 LiveMeeting

  • OneNote

    • Microsoft Office 2003 OneNote

    • Microsoft Office 2007 OneNote

  • Outlook

    • Microsoft Office 2003 Outlook

    • Microsoft Office XP Outlook

    • Microsoft Office 2007 Outlook

  • PowerPoint

    • Microsoft Office 2003 PowerPoint

    • Microsoft Office XP PowerPoint

    • Microsoft Office 2007 PowerPoint

  • Project

    • Microsoft Office 2003 Project

    • Microsoft Office XP Project

    • Microsoft Office 2007 Project

  • Publisher

    • Microsoft Office 2003 Publisher

    • Microsoft Office XP Publisher

    • Microsoft Office 2007 Publisher

  • Visio

    • Microsoft Office 2003 Visio

    • Microsoft Office 2007 Visio

  • Windows Messenger

    • Microsoft Windows Messenger 3.0

    • Microsoft Windows Messenger 4.0

    • Microsoft Windows Messenger 5.0

    • Microsoft Windows Messenger 5.1

  • MSNMessenger

    • Microsoft MSNMessenger 6.0

    • Microsoft MSNMessenger 6.1

    • Microsoft MSNMessenger 7.0

    • Microsoft MSNMessenger 7.5

    • Microsoft MSNMessenger 8.0

How Health Rolls Up

The health of each application is reported to the computer. The state of an unhealthy application rolls up to cause a healthy computer to change its state to match the state of the application.

Key Monitoring Scenarios

The Information Worker Management Pack for Operations Manager 2007 includes a number of key monitoring scenarios. The following sections describe four monitoring scenarios that apply to all the applications monitored by the Management Pack.

Frequent Crash Detection

The frequent crash feature enables the Information Worker Management Pack to expose when monitored applications are experiencing high volumes of crashes in short periods of time. Frequent crashes should be investigated as they indicate that user productivity is being adversely affected and that typical use of the application might cause recurring productivity losses in the future. The frequent crash detection feature generates alerts when there are four or more crashes per hour. These alerts are generated for business-critical clients and state is changed on both collective and business-critical clients.

Frequent Hang Detection

The frequent hang feature enables the Information Worker Management Pack to expose when monitored applications are experiencing high volumes of hangs in short periods of time. Frequent hangs should be investigated as they indicate that user productivity is being adversely affected and that typical use of the application might cause recurring productivity losses in the future. The frequent hang detection feature generates alerts when there are four or more hangs per hour. These alerts are generated for business-critical clients and state is changed on both collective and business-critical clients.

Memory Utilization

The memory utilization feature enables the Information Worker Management Pack to expose when a monitored application has consumed too many memory resources for a sustained period of time. Memory utilization issues should be investigated as they indicate that user productivity is being adversely affected and that typical use of the application might cause recurring productivity losses in the future. The memory utilization feature generates alerts for business-critical clients and state changes on both collective and business-critical clients.

CPU Utilization

The CPU utilization feature enables the Information Worker Management Pack to expose when a monitored application has consumed too many processing resources for a sustained period of time. CPU utilization issues should be investigated as they indicate that user productivity is being adversely affected and that typical use of the application might cause recurring productivity losses in the future. The CPU utilization feature generates alerts for business-critical clients and state changes on both collective and business-critical clients.

Client Mail Access

The client mail access feature enables the Information Worker Management Pack to expose when large volumes of Outlook clients are unable to send and receive mail. Specifically the client mail access monitor will change state and generate an alert when 10% or more of the Outlook application instances that are managed by Operations Manager 2007 are unable to contact their respective Exchange server.

Client Web Access

The Client Web Access feature enables the Information Worker Management Pack to expose when clients are unable to access critical web application resources. These web application resources may be internal or external thus making the client Web Access feature one that can be used to help determine if clients have access to the internet or specific internal web applications.

The client Web Access feature takes advantage of the Web Application monitoring template that ships with Operations Manager 2007. This template is used to create monitoring perspectives that will indicate whether clients have access to specific web application resources. Once these monitoring perspectives have been created their health can be aggregated and exposed in a Service which you can create with the Windows Internet Explorer Service template and the Distributed Application Designer.

Once the template has been completed a set of Monitors and a Service that represents a client's ability to access a Web application will be created. The Service and its health state can be viewed in the following views:

  • Monitoring\Distributed Applications

  • Monitoring\Microsoft Windows Client\Enterprise Health Monitoring\Internet Explorer\Internet Explorer Services State

Client Data Source Access

The Client Data Source Access feature enables the Information Worker Management Pack to expose when clients are unable to access important data sources. These data sources are often SQL databases that are used by client applications which have been deployed to client desktop computers.

The Client Data Source feature takes advantage of the OLEDB monitoring template that ships with Operations Manager 2007. This template is used to create monitoring perspectives that will indicate whether a client has access to specific OLEDB resource such as an SQL database. Once these monitoring perspectives have been created their health can be aggregated and exposed in a Service which you can create with the Windows Explorer Data Source Service template and the Distributed Application Designer.

Once the template has been completed a set of Monitors and a Service that represents a client's ability to access specific OLEDB based Data sources will be created. The Service and its health state can be viewed in the following views:

  • Monitoring\Distributed Applications

  • Monitoring\Microsoft Windows Client\Enterprise Health Monitoring\Windows Explorer\Windows Explorer Data Source Services State

Viewing Information in the Operations Manager 2007 Operations Console

You can see the Information Worker Management Pack views in the Monitoring pane of the Operations Console. Because the Information Worker Management Pack is considered part of the client monitoring, its views are integrated into the Windows Client view structure. In the navigation pane, expand Microsoft Windows Client, and then expand the folder in the first column of the following table.

 

Folder View Description

Enterprise Health Monitoring/Internet Explorer

Internet Explorer Services State

Displays the state for each Internet Explorer related Service that has been created by the Distributed Application Designer.

Enterprise Health Monitoring/Outlook

Outlook Client Mail Access State

Displays the state of the Outlook Client Mail Access Service. This service is inherently discovered and does not need to be created by the Distributed Application Designer.

Enterprise Health Monitoring/Windows Explorer

Windows Explorer Data Source Services State

Displays the state for each Windows Explorer Data Source related Service that has been created by the Distributed Application Designer.

Enterprise Health Monitoring/Information Worker Application Health

Office Application Health

Displays the state of all Microsoft Office related applications that are managed on each client computer.

Enterprise Health Monitoring/Information Worker Application Health

Windows Application Health

Displays the state of all Microsoft Windows related applications that are managed on each client computer.

Performance/Information Worker Application Performance

Office Application Performance

Displays and graphs Microsoft Office application related performance counters.

Information Worker Application Performance

Windows Application Performance

Displays and graphs Microsoft Windows application related performance counters.

Reports

Information Worker provides reports on resource utilization for all the Microsoft Office applications that you monitor, as well as for Windows Explorer, Windows Internet Explorer, and Windows Media Player. These reports aggregate data from specified objects based on a specified time interval. Because the Information Worker Management Pack is considered part of client monitoring, start with the Microsoft Windows Client folder in the Monitoring pane.

In the Monitoring pane, expand Microsoft Windows Client, then Health Monitoring, then Information Worker Application Health Monitoring. Click Office Application Health to see the reports for Office applications; click Windows Application Health to see the reports for the three Windows applications.

When you have made your selection in the Monitoring pane, open the Reporting pane. The default reports appear in the results pane. Double-click a report. The report appears in a separate window, where you can specify the following options for the report.

  • Time interval that data will be aggregated

  • The start date and time for the report

  • The end data and time for the report

  • The time zone that defines the time for starting and ending the report

  • A definition of business hours

  • An option for a three-dimensional chart

In addition you can define the objects for which data will be added to the report.

The resulting report will show a chart with the percentage of processor time used and the working set of the process.

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