Generating a Service Level Tracking Report

  • Article

Applies To: Operations Manager 2007 R2, Operations Manager 2007 SP1

You can create a report that shows how your application or group is performing the defined service level objectives. The report that is generated provides both high-level information (to give you a picture of the overall status at a glance) and detailed low-level information (to provide specific information on availability and performance metrics).

The Service Level Tracking Summary report shows the results for one or more service levels in comparison to the defined target objectives. From this report, you can examine a more detailed report, the State view, or the Service Level Agreement view.

Use the following steps to generate a Service Level Tracking Summary report.

To generate a Service Level Tracking Summary report

  1. In the Reporting view of the Operations console, click Microsoft Service Level Report Library.

  2. Right-click the Service Level Tracking Summary report, and click Open.

  3. Click Add SLA.

  4. In SLA Name, type the name of the defined service level (following the example in the previous procedures, LOB 1 Application), and click Search.

  5. Select the service level, and click Add.

  6. Click OK to close the Add SLA window.

  7. Define the data period for the report. You can select the following options:

    • Data aggregation

    • Day range

    • Time range

  8. Under Report Fields, select the fields that you want to include in the report. The fields that are available depend on the day and time range selection. For example, if you have specified a day range of Thursday to Wednesday, you do not have the option to include the Last 30 Days field.

  9. Click Run to generate the report.

To validate your service level report

  • When you run the Service Level Tracking Summary report, you should see a report that resembles the following: