Activate Your Product Key

  • Article

You can use a product key to redeem a subscription or add users to an existing subscription. A product key is a unique 25-character alpha-numeric code that is required to redeem a subscription, access online services, or download software. You can purchase product keys from a Microsoft partner or reseller.

Redeem your product key

To redeem your product key, enter the 25-character code.

  • If you are activating a Microsoft Intune product key, go here.

  • If you are activating an Enterprise Mobility Suite product key, go here.

Note

If you lose your product key, contact the partner or reseller that you purchased it from.

Download Your System Center Configuration Manager software

To download the System Center Configuration Manager software, go to the Volume Licensing Service Center.

Troubleshooting issues when entering the product key

Error message Resolution

The product key you entered isn’t valid. Try entering it again, or This product key isn’t valid. Please enter a different product key.

Carefully check the numbers and characters you are entering. Mistakes can be made between characters and numbers, for example “O” and 0, “S” and 5, etc. If the issue persists, please contact the reseller where you bought your product key.

You have already entered this product key. Enter a different key.

Check the product keys you already entered to see if the key hasn’t already been added. If the issue persists, please contact Support.

The product key you entered has expired. Enter a different key.

Please contact Support.

The product key you entered has already been used. Please enter a different product key.

The product key you entered has already been redeemed. Verify that the key hasn’t already been used by you or a member of your organization. If the key hasn’t already been used, please contact your reseller where you purchased the product key.

Sorry, we can’t process your request right now. Please wait a few minutes and try again.

If subsequent attempts result in the same error message for more than 15 minutes, please contact Support.

The requested subscription is not available. One of the following reasons could have caused this: The offer is not available - The service is not available in your country - It is impossible to use/select the same trial twice. If the issue persists, contact Microsoft support.

Please contact Support.

You’ve added more user licenses than this offer allows. The maximum is 10000000 user licenses. Remove this product key and enter one that adds fewer user licenses.

Please contact your reseller or partner. You have purchased more licenses than can be used with this account.

You must be a global or billing admin to redeem a product key.

Be sure your permissions are set as either Billing or Global administrator. To verify this, in the Administrator console, click Admin > Settings.

Sorry, we can’t create your account right now. Please wait a few minutes and try again.

If the problem persists, please contact Support.

Sorry, we can’t process your order.

The tenant was created, but the product keys were not redeemed. Try to redeem your product keys again, using the link provided above. If the problem persists, please contact Support.