Configuring the Remedy ARS Connector

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適用於: Operations Manager 2007 R2

This topic describes the steps you must take to configure the BMC Remedy ARS 6.3 and 7.1 Connector.

When you installed the BMC Remedy ARS 6.3 or 7.1 Connector for Operations Manager 2007 R2, you completed an initial configuration. You make advanced configuration settings by using the BMC Remedy ARS Connector Configuration dialog box.

To Configure the BMC Remedy ARS Connector

  1. In the Administration navigation pane of the Operations Manager 2007 R2 console under the Product Connectors node is the Interop Connectors object. Under Interop Connectors, click BMC Remedy ARS Connectors.

  2. In the results pane, right-click OpsMgr Connector for BMC Remedy ARS, and then select Properties.

  3. Select the Remedy Server tab to configure remote system servers for communications with the connector.

  4. Select the Operations Manager tab to configure the Operations Manager 2007 R2 root management server (RMS) that communicates with the connector.

  5. Select the Alert Fields tab to map Operations Manager 2007 R2 alert properties to BMC Remedy ARS event properties.

  6. Select the Severity Mapping tab to map Operations Manager 2007 R2 severity levels to equivalent remote system settings.

  7. Select the Resolution State Mapping tab to map Operations Manager 2007 R2 resolution states to equivalent remote system settings.

  8. Select the High Availability tab to configure High Availability Operations Manager 2007 R2 Connectors or to monitor their availability.

  9. When all of the configuration parameters are set, click OK.

For details about the individual configuration parameters, see the Operations Manager 2007 R2 Connectors Deployment Guide.