BMC Remedy ARS

更新日期: 2009年12月

適用於: Operations Manager 2007 R2

This section covers problems specific to the BMC Remedy Remedy Action Request System (ARS) Connector.

Remedy Error Messages Have Unreadable Text

If you are operating in a non-English environment, and the localized (non-English) user tool has not been installed, error messages in the provider log will be unreadable, making it difficult to determine what errors have occurred. To correct this situation, do the following:

  1. Stop the connector.

  2. Shut down wmiprvse.exe.

  3. Uninstall the provider.

  4. Uninstall the Remedy User client software application.

  5. Install the version of Remedy User that matches the Data language selected when AR Server was installed.

    If you do not know which language was installed, contact your Remedy Administrator.

  6. Install the provider.

  7. Restart the connector.

Provider Fails After Connector Update

During an upgrade, if you delete or import the workflow while the provider is running, the provider will fail to function correctly. When you upgrade, following these steps in order to make sure that the provider operates correctly.

To upgrade Remedy

  1. Uninstall

    1. Remove the connector.

    2. Remove the provider.

    3. Remove the workflow.

  2. Install

    1. Install the provider.

    2. Install the workflow.

    3. Install the connector.