Configuring Desired Configuration Management to Generate Incidents in Service Manager

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Applies To: System Center Service Manager 2010 SP1

You can use the following procedure, for example, to inventory all the computers that might require an upgrade to Microsoft Exchange Server with SP1. To do this, first define the appropriate configuration baseline in System Center Configuration Manager 2007. For more information about baselines in Configuration Manager 2007, see How to Configure Configuration Baselines for Desired Configuration Management (https://go.microsoft.com/fwlink/?LinkId=133540).

In Service Manager, you must create a Configuration Manager connector to import the baseline, and configure incident management to automatically generate incidents based on desired configuration management. For information about how to create a Configuration Manager connector, see the About Importing Data from Configuration Manager 2007.

Desired configuration management in Configuration Manager 2007 lets you monitor software to ensure that it is compliant with defined values. For example, you can monitor software versions, security settings, and software updates. The configurations that you want to monitor are added as Configuration Manager 2007 configuration items to configuration baselines so that they can be evaluated for compliance as a group.

In Service Manager, you can import configuration baselines from Configuration Manager 2007 by using a Configuration Manager Connector. You can then configure Service Manager to create incidents for each Service Manager configuration item that reports as noncompliant against the defined values.

Use the following procedure to configure incident management to automatically generate incidents based on desired configuration management.

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