About Importing Data from Configuration Manager 2007

  • Article

Applies To: System Center Service Manager 2010 SP1

You can import data from the Microsoft System Center Configuration Manager 2007 site database into the System Center Service Manager 2010 database. This automatically creates and populates configuration items for the hardware and software that you want to manage in Service Manager. After you import data from Configuration Manager, you can attach the respective configuration items to relevant incidents, and the information in the configuration items will be available to analysts working on the incident.

Note

Service Manager can only import data from Microsoft System Center Configuration Manager 2007 with Service Pack 1 or Microsoft System Center Configuration Manager 2007 R2.

Configuration Manager 2007 provides a distributed infrastructure for discovery and collection of hardware and software inventory information, software deployment, software updates, and configuration management. The information that Configuration Manager collects can be imported and then stored in the Service Manager database by using a Configuration Manager Connector. Importing data by using a Configuration Manager Connector can add details about a configuration item that has already been imported by using an Active Directory Connector, or add new configuration items that do not exist in Active Directory domains. You can configure multiple Configuration Manager Connectors to import data from different Configuration Manager site databases.

By using a Configuration Manager Connector, you can import configuration baselines from Configuration Manager and then use these configuration baselines to automatically generate incidents for non-compliant configuration items. For more information about this option, see How to Configure Desired Configuration Management to Generate Incidents.

For information about Microsoft Operations Framework (MOF) implementation of change and configuration, see Position of the Change and Configuration SMF Within the MOF IT Service Lifecycle (https://go.microsoft.com/fwlink/?LinkId=115631).

Schedule

You can configure the Configuration Manager Connector to update the Service Manager database on a recurring schedule. You can also temporarily suspend importing data from Configuration Manager by disabling the connector. For example, you can disable the connector when maintenance is performed on the Configuration Manager site database because you know that the maintenance process temporarily creates inaccurate data. When appropriate, you can re-enable the connector and resume importing data.

Extended Hardware Inventory

In System Center Configuration Manager 2007, the hardware inventory can be extended by collecting an inventory of additional Windows Management Instrumentation (WMI) classes, additional WMI class attributes, registry keys, and other customizations to accommodate your organization's requirements. For more information about extending the hardware inventory in Configuration Manager 2007, see How to Extend Hardware Inventory (https://go.microsoft.com/fwlink/?LinkID=160640).

If you have extended the hardware inventory in Configuration Manager 2007, you must create a new Configuration Manager 2007 Connector management pack in Service Manager to collect the extended hardware inventory. This new management pack can contain only the information required to collect the extended hardware inventory from Configuration Manager 2007, or it can consist of everything from the original Configuration Manager 2007 Connector management pack plus the new extended hardware inventory. For information about creating a new connector management pack, see How to Configure a Configuration Manager Connector for an Extended SMS_def.mof File.

Improving Performance

You can improve the performance of the Configuration Manager Connector by choosing to import only the following asset intelligence reporting classes within System Center Configuration Manager:

  • SMS_InstalledSoftware

  • SMS_SystemConsoleUsage

  • SMS_SystemConsoleUser

  • SoftwareLicensingService

  • SoftwareLicensingProduct

See Also

Tasks

How to Create a Configuration Manager Connector
How to Disable and Enable a Configuration Manager Connector

Concepts

Appendix C - Mapping Service Manager Properties to Configuration Manager Database Views

Other Resources

How to Configure a Configuration Manager Connector for an Extended SMS_DEF.MOF File

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to scsmdocs@microsoft.com.