Appendix A - List of User Role Profiles in Service Manager
Applies To: System Center Service Manager 2010 SP1
This appendix provides information about the user role profiles in Service Manager.
Knowledge
| User Role Profile | Read Knowledge Articles | Create Knowledge Articles | Edit Knowledge Articles | Delete Knowledge Articles |
|---|---|---|---|---|
Report User |
No |
No |
No |
No |
End Users |
Yes |
No |
No |
No |
Read-Only Operators |
Yes |
No |
No |
No |
Activity Implementers |
Yes |
No |
No |
No |
Change Initiators |
Yes |
No |
No |
No |
Incident Resolvers |
Yes |
No |
No |
No |
Problem Analyst |
Yes |
No |
No |
No |
Change Managers |
Yes |
No |
No |
No |
Advanced Operators |
Yes |
Yes |
Yes (CI Group Scope) |
No |
Authors |
Yes |
Yes |
Yes (CI Group Scope) |
Yes |
Workflows |
Yes |
Yes |
Yes |
No |
Administrators |
Yes |
Yes |
Yes |
Yes |
Work Items
| User Role Profile | Create Work Items from All Work Item Classes | Create Change Requests and Activities | Edit Work Items from All Work Item Classes | Edit Activities and Change Requests | Edit Manual Activities (Status and Comment Fields) | Edit Incidents, Problems, Manually Activities | Delete Work Items |
|---|---|---|---|---|---|---|---|
Report User |
No |
No |
No |
No |
No |
No |
No |
End Users |
Yes |
Yes |
No |
No |
No |
No |
No |
Read -Only Operators |
No |
No |
No |
No |
No |
No |
No |
Activity Implementers |
No |
No |
No |
No |
Yes (WI Queue Scope) |
No |
No |
Change Initiators |
No |
Yes |
No |
No |
No |
No |
No |
Incident Resolvers |
No |
No |
No |
No |
Yes (WI Queue Scope) |
Yes (WI Queue Scope) |
No |
Problem Analyst |
No |
No |
No |
No |
Yes (WI Queue Scope) |
Yes (WI Queue Scope) |
No |
Change Managers |
No |
Yes |
No |
Yes (WI Queue Scope) |
Yes (WI Queue Scope) |
No |
No |
Advanced Operators |
Yes |
Yes |
Yes (WI Queue Scope) |
Yes (WI Queue Scope) |
Yes (WI Queue Scope) |
Yes (WI Queue Scope) |
No |
Authors |
Yes |
Yes |
Yes (WI Queue Scope) |
Yes (WI Queue Scope) |
Yes (WI Queue Scope) |
Yes (WI Queue Scope) |
No |
Workflows |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
No |
Administrators |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Configuration Items
| User Role Profile | Create Configuration Items | Update Configuration Items | Delete Configuration Items |
|---|---|---|---|
Report User |
No |
No |
No |
End Users |
No |
No |
No |
Read-Only Operators |
No |
No |
No |
Activity Implementers |
No |
No |
No |
Change Initiators |
No |
No |
No |
Incident Resolvers |
No |
No |
No |
Problem Analyst |
No |
No |
No |
Change Managers |
No |
No |
No |
Advanced Operators |
Yes |
Yes (CI Group Scope) |
No |
Authors |
Yes |
Yes (CI Group Scope) |
No |
Workflows |
Yes |
Yes |
No |
Administrators |
Yes |
Yes |
Yes |
Implied Permissions
| User Role Profile | Read and Edit Reviewer (Vote and Comment Properties Only) Where The User Is The Reviewer | Read and Edit Incidents Where The User Is The Affected User | Read but Not Edit CIs Where The User Is The Affected User | Work Items Assigned to User | Read but Not Edit Computers Where The User Is The Primary User |
|---|---|---|---|---|---|
Report User |
No |
No |
No |
No |
No |
End Users |
Yes |
Yes |
Yes |
Yes |
Yes |
Read-Only Operators |
Yes |
Yes |
Yes |
Yes |
Yes |
Activity Implementers |
Yes |
Yes |
Yes |
Yes |
Yes |
Change Initiators |
Yes |
Yes |
Yes |
Yes |
Yes |
Incident Resolvers |
Yes |
Yes |
Yes |
Yes |
Yes |
Problem Analyst |
Yes |
Yes |
Yes |
Yes |
Yes |
Change Managers |
Yes |
Yes |
Yes |
Yes |
Yes |
Advanced Operators |
Yes |
Yes |
Yes |
Yes |
Yes |
Authors |
Yes |
Yes |
Yes |
Yes |
Yes |
Workflows |
Yes |
Yes |
Yes |
Yes |
Yes |
Administrators |
Yes |
Yes |
Yes |
Yes |
Yes |
Notifications
| User Role Profile | Create Personal Notification Subscriptions | Create Global Notification Subscriptions | Edit Notification Channels | Create and Edit Notification Templates |
|---|---|---|---|---|
Report User |
Yes |
No |
No |
No |
End Users |
No |
No |
No |
No |
Read-Only Operators |
Yes |
No |
No |
No |
Activity Implementers |
Yes |
No |
No |
No |
Change Initiators |
Yes |
No |
No |
No |
Incident Resolvers |
Yes |
No |
No |
No |
Problem Analyst |
Yes |
No |
No |
No |
Change Managers |
Yes |
No |
No |
No |
Advanced Operators |
Yes |
No |
No |
No |
Authors |
Yes |
No |
No |
No |
Workflows |
No |
No |
No |
No |
Administrators |
Yes |
Yes |
Yes |
Yes |
Authoring
| User Role Profile | Create and Edit Views | Create and Edit Tasks | Create and Edit Templates | Create and Edit Groups | Create and Edit Queues | Create, Edit, and Delete List Items |
|---|---|---|---|---|---|---|
Report User |
No |
No |
No |
No |
No |
No |
End Users |
No |
No |
No |
No |
No |
No |
Read-Only Operators |
No |
No |
No |
No |
No |
No |
Activity Implementers |
No |
No |
No |
No |
No |
No |
Change Initiators |
No |
No |
No |
No |
No |
No |
Incident Resolvers |
No |
No |
No |
No |
No |
No |
Problem Analyst |
No |
No |
No |
No |
No |
No |
Change Managers |
No |
No |
No |
No |
No |
No |
Advanced Operators |
No |
No |
No |
No |
No |
No |
Authors |
Yes (Class Scoped) |
Yes (Class Scoped) |
Yes |
No |
No |
Yes |
Workflows |
No |
No |
No |
No |
No |
No |
Administrators |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Administration
| User Role Profile | Create, Edit, and Delete User Roles | Import, Export, and Delete Management Packs | Create, Edit, and Delete Connectors | Configure Workflows |
|---|---|---|---|---|
Report User |
No |
No |
No |
No |
End Users |
No |
No |
No |
No |
Read-Only Operators |
No |
No |
No |
No |
Activity Implementers |
No |
No |
No |
No |
Change Initiators |
No |
No |
No |
No |
Incident Resolvers |
No |
No |
No |
No |
Problem Analyst |
No |
No |
No |
No |
Change Managers |
No |
No |
No |
No |
Advanced Operators |
No |
No |
No |
No |
Authors |
No |
No |
No |
No |
Workflows |
No |
No |
No |
No |
Administrators |
Yes |
Yes |
Yes |
Yes |
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