How to Create a User Role

Applies To: System Center Service Manager 2010 SP1

Use the following procedure to create a user role and assign users to that role.

To create a user role

1. In the Service Manager console, select Administration.

2. In the Administration pane, expand Security, and then select User Roles.

3. In the Tasks pane under User Roles, select Create User Role, and then select the user role profile that you want to use for this user role, such as Author.

4. Complete the User Role Wizard by following these guidelines:

   1. On the Before You Begin page, click Next.

   2. On the General page, enter a name and description for this user role, and then click Next.

   3. On the Management Packs page, start to filter the scope of the data that you want to assign access to. Select the management packs that contain the data that you want to assigned access to, such as Incident Management Library. In addition, select the Service Manager Authoring Management Pack management pack, and click Next.

   4. On the Classes page, select the classes that this user role will have access to, and click Next.

   5. On the following pages, all the queues, groups, tasks, views, and form templates from the specified management packs are displayed. You can select specific items on these pages to further limit the set of data that access is assigned to.

      Important

      The groups and the queues lists are not filtered—all groups and queues from all management packs are listed. If you select Select all queues on the Queues page, then on the Groups page, Select all Groups is automatically selected. In addition, by default, no groups have been created. You have to create a group if you want to limit scope by group.

   6. On the Users page, click Add, and use the Select Users or Groups dialog box to select users and user groups from Active Directory Domain Services for this user role, and click Next.

   7. On the Summary page, make sure that the settings are correct, and click Create.

   8. On the Completion page, make sure that The user role was created successfully appears, and click Close.

To validate the creation of a user role

1. In the Service Manager console, verify that the newly created user role appears in the middle pane.

2. Log on to the Service Manager console as one of the users assigned to the user role. Verify that you cannot access data for which you do not have access rights, as specified in the user role.

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