How to Prepare Computers for Service Manager Deployment

  • Article

Applies To: System Center Service Manager 2010

Before you start the deployment of Service Manager, you will create a group of users in Active Directory and create or identify a domain account that you will use during setup. Make sure that the domain account is a member of the appropriate groups needed for proper operation of Service Manager.

Keep the following in mind when installing Service Manager and Operations Manager on the same server:

  • Operations Manager and Service Manager can share the database server.

  • An Operations Manager agent and the Service Manager management server can coexist on the same server if you install the Service Manager management server first and then manually install the Operations Manager agent.

  • You can install both the Operations Manager console and the Service Manager console on the same computer. The order in which you install the consoles does not matter.

To Prepare Computers for Service Manager Deployment

  1. Make sure that no Operations Manager 2007 parts are installed on the computers that will host either Service Manager or the data warehouse.

  2. Create an Active Directory group of users that will be assigned to the role of Service Manager administrators of both the data warehouse and Service Manager management groups. For example, create the group SM_Admins.

    Note

    This group of users must be in the same domain that Service Manager is in. Users from any other domain, even child domains, are not supported.

  3. Create the accounts necessary for Service Manager. For information about the account used to run Setup and for the accounts you will need to provide during the setup of Service Manager, see Account Considerations for Running Setup

    Note

    Service Manager accounts must be in the same domain that Service Manager is in. Accounts from any other domain, even child domains, are not supported.

  4. Make sure that the SQL instances used for Service Manager databases are using port number 1433.

  5. If you are installing the databases on a remote computer running SQL Server, the user running Setup must be a domain user with local administrator permissions on the SQL Server computer.

  6. On computers that will host the Service Manager console, under Internet Options, Local Area Network (LAN) Settings, select Bypass proxy server for local addresses.

  7. Open a browser, and then enter the following two URLs:

    • http://<computer hosting SSRS>/reports

    • http://<computer hosting SSRS>/reportserver

    If either connection attempt fails or returns an error, for example HTTP Error 404.0 Not Found, follow the “To configure the reporting server” procedure. Otherwise, follow the “To install a data warehouse” procedure.

To Configure the Reporting Server

  1. By using an account that has administrator rights, log on to the computer that will host SQL Server Reporting Services.

  2. Click Start, point to Programs, point to Microsoft SQL Server 2008, point to Configuration Tools, and then click Reporting Services Configuration Manager.

  3. In the Reporting Services Configuration Connection dialog box, make sure that the Server Name and Report Server Instance fields are correct, and then click Connect.

  4. In the Connect pane, click Web Service URL.

  5. In the Report Server Web Service Virtual Directory area, in the Virtual Directory text box, make sure that the entry reads ReportServer, and then click Apply.

  6. In the Connect pane, click Report Manager URL.

  7. In the Report Manager Site Identification area, in the Virtual Directory text box, make sure that the entry reads Reports, and then click Apply.

  8. In the Connect pane, click the top entry (server\instance).

  9. In the Current Report Server area, click Stop, and then click Start.

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to scsmdocs@microsoft.com.