• Article

I can't start the Endpoint Protection service

 

Updated: April 1, 2012

Applies To: System Center 2012 Configuration Manager, System Center 2012 R2 Configuration Manager, System Center 2012 Endpoint Protection SP1, System Center 2012 Configuration Manager SP1, System Center 2012 Endpoint Protection, Windows Intune, Forefront Endpoint Protection, System Center 2012 R2 Endpoint Protection

Symptom

You receive a message notifying you that “Endpoint Protection isn't monitoring your computer because the program's service stopped. You should restart it now.”

Solution

Step 1: Restart your computer.

  • Close all applications and restart your computer.

Step 2: Make sure the “Endpoint Protection” service is set to automatic and is started

  1. In Windows XP, click Start, click Run, type services.msc, and then press Enter.

    –or–

    In Windows Vista and Windows 7, click Start, click in the Start Search box, type services.msc, and then press Enter.

  2. Search for Microsoft Antimalware Service. Right click it and select Properties or double-click it to open the service.

  3. Check to make sure that the "Startup Type" is set to "Automatic".

  4. Click the Start button to start the service. If the Start button is not available, click the Stop button, and then click the Start button to restart the service.

  5. Make sure you note any errors that may appear during this process, submit a case online, and include the error information.

Step 3: Remove any existing Internet security programs

  1. In Windows XP, click Start, click Run, type appwiz.cpl, and then press Enter.

    –or–

    In Windows Vista or Windows 7, click Start, click in the Start Search box, type appwiz.cpl, and then press Enter.

  2. In the list of installed programs, uninstall any third-party Internet security programs.*

  3. Restart your computer, and then try to install Endpoint Protection again.

Note

Some Internet security applications do not uninstall completely. You may need to download and run a cleanup utility for your previous security application in order for it to be completely removed.

Warning

When you remove Internet security programs, your computer is unprotected. If you have problems installing Endpoint Protection after you remove existing Internet security programs, contact Endpoint Protection support by submitting a case online (for more information, see How to Submit a Case Online).

Step 4: Uninstall/reinstall Endpoint Protection

  1. In Windows XP, click Start, click Run, type appwiz.cpl, and then press Enter.

    -or-

    In Windows Vista and Windows 7, click Start, and in the Start Search box, type appwiz.cpl, and then press Enter.

  2. In the list of installed programs, click Endpoint Protection, and then uninstall it.

  3. If prompted, restart your computer, and then try to install Endpoint Protection again.