Error ID: 13

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適用於: System Center Data Protection Manager 2010

Error ID 13 — Data Protection Manager

At this time, no additional information is available for this error. The information provided below is identical to the error message content. However, your request for more information has been recorded, and additional information might be added to this topic at a future date.

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Details

Product

Data Protection Manager

ID

13

Source

Version

3.0

Symbolic Name

Message

DPM cannot browse <ServerName> because the protection agent is not responding.

User Action

To troubleshoot this error, do the following:

  1. Check the recent records from the DPMRA source in the Application Event Log on <ServerName> to find out why the agent failed to respond.

  2. Verify that the DPM server is remotely accessible from <ServerName>.

  3. If a firewall is enabled on the DPM server, verify that it is not blocking requests from <ServerName>.

  4. Restart the DPM Protection Agent (DPMRA) service on <ServerName>. If the service fails to start, re-install the protection agent.