Error ID: 316

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適用於: System Center 2012 - Data Protection Manager, System Center 2012 SP1 - Data Protection Manager

Error ID 316 — Data Protection Manager

At this time, no additional information is available for this error. The information provided below is identical to the error message content. However, your request for more information has been recorded, and additional information might be added to this topic at a future date.

To provide feedback about the types of information that would help you resolve this error, please contact the DPM Support Team.

Details

Product

System Center 2012 – Data Protection Manager (DPM)

ID

316

Source

Version

4.0

Symbolic Name

Message

The protection agent operation on <ServerName> failed because the service did not respond.

User Action

If you recently installed a protection agent on <ServerName>, the computer may be restarting. Wait a few minutes after restarting the computer for the protection agent to become available.

Otherwise, to resolve this error, do the following:

  1. Check the recent records from the DPMRA source in the Application Event Log on <ServerName> to find out why the agent failed to respond.

  2. Verify that the DPM server is remotely accessible from <ServerName>.

  3. If a firewall is enabled on the DPM server, verify that it is not blocking requests from <ServerName>.

  4. If <ServerName> is a workgroup computer configured to use NETBIOS, ensure that the NETBIOS name of the DPM server is accessible from <ServerName>. Otherwise verify that the DNS name is remotely accessible.

  5. If <ServerName> is a workgroup server, ensure that the DPM server has an IPSEC exception to allow communication from workgroup servers.

  6. If <ServerName> is a workgroup server the password for the DPM user accounts could have been changed or may have expired. To resolve this error, run SetDpmServer with the -UpdatePassword flag on the protected computer and Update-NonDomainServerInfo.ps1 on the DPM server.

  7. Restart the DPM Protection Agent service on <ServerName>. If the service fails to start, reinstall the DPM protection agent.

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