Prerequisites for remote control in Configuration Manager

Applies to: Configuration Manager (current branch)

Remote control in Configuration Manager has external dependencies and dependencies in the product.

Dependencies external to Configuration Manager

To help improve performance, install the most up-to-date video driver on client devices.

You can't use Configuration Manager remote control to remotely administer client computers that run versions of the Configuration Manager client earlier than current branch.

Supported operating systems for the remote control viewer

The remote control viewer is supported on all operating systems that are supported for the Configuration Manager console. For information, see Supported configurations for Configuration Manager consoles.

The following OS versions don't support the remote control viewer, but they do support the remote control client:

• Windows Embedded
• Windows Embedded for Point of Service (POS)
• Windows Fundamentals for Legacy PCs

Configuration Manager dependencies

Enable remote control

By default, remote control isn't enabled when you install Configuration Manager. For more information about how to enable and configure remote control, see Configure remote control.

Reporting

Before you can run reports for remote control, install the reporting services point site system role. For more information, see Introduction to reporting.

Security permissions

• To access collection resources and to start a remote control session from the Configuration Manager console, your account needs the Read, Read Resource, and Remote Control permissions for the Collection object.

• The Remote Tools Operator security role includes the permissions that are required to manage remote control in Configuration Manager.

• Permitted viewers must be given permission to use remote control by adding these users to the Permitted viewers of Remote Control and Remote Assistance list in the Remote Tools client settings.

For more information, see Configure role-based administration.

Remote clients

Remote tools aren't supported for clients that are connected remotely. For example, you can't remote control a client that communicates with the site through a cloud management gateway (CMG). For more information about the network ports required for remote tools, see Ports used in Configuration Manager.

Next steps

Configure remote control