MultiPoint Server Issues Accessing User Accounts and Files

The inability to access files on a computer that is running MultiPoint Server can occur from several different root causes. Possible causes include the station to which a user is logged on, how user accounts have been configured, and whether files have been configured.

Cannot access a user’s files

If students have local accounts on more than one computer that is running MultiPoint Server, they will not be able to access files saved on one server as long as they are logged on to a station that is connected to a different server.

Cannot access public files

Files can only be edited by one person at a time. Therefore, if a file has been shared among multiple users or is stored in the Public Documents folder and one user has the file open for editing, other users will only be able to access a read-only version of the file. For a second user to change the original document, the first user must save and close the file before the second user attempts to open it.

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