Issues Finding Files on a MultiPoint Server

This topic addresses the different reasons that a user might not be able to find their files on a given computer that is running MultiPoint Server.

Cannot find file when a user is logged on to a generic station account

If a user has saved a file while logged on to a MultiPoint Server station using a generic user account and cannot find his or her personal files, check for one of the following possible causes:

  • The file was saved on a different computer.

    • Search for the file on each computer that is running MultiPoint Server.

  • The file was replaced or deleted by someone else who logged on to that station.

    • Search in the Deleted Items folder.

  • The file was saved in an unexpected folder, either on the server or on the network.

    • Search for the file in the C:\ directory and include all sub-directories.

    • Search for the file in shared network folders.

Cannot find file when a user is logged on to a local user account

If a user has saved a file while logged on to a MultiPoint Server station using a local user account, check for one of the following possible causes:

  • The file was saved on a different computer server.

    • If students have individual, local user accounts on each computer that is running MultiPoint Server, the file could have been saved on a different server. Search for the file on each computer that is running MultiPoint Server.

  • The file was deleted.

    • Search in the Deleted Items folder.

  • The file was saved in an unexpected folder.

    • Search for the file in the C:\ directory and include all sub-directories.

Cannot find file when logged on to a domain user account

If a user has saved a file while logged on to a MultiPoint Server station using a domain user account, check for one of the following possible causes:

  • The file was saved in an unexpected folder.

    • Search for the file in shared network folders.

  • The file was deleted.

    • Search in the Deleted Items folder.

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