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Technical support options

Updated: January 21, 2005

Applies To: Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 with SP1, Windows Server 2003 with SP2

Technical support options

 

Product name:

Windows Server 2003 family

Support information online:

Product Support Options and Pricing

In Canada, visit Welcome to Microsoft Canada Help and Support

MSDN subscriptions:

Product support may be included with your MSDN subscription. Please visit Support Options for details.

TTY users:

Microsoft text telephone (TTY/TDD) services are available at (425) 635-4948 in Washington state or (800) 892-5234 in the U.S. Call (905) 568-9641 in Canada.

Worldwide:

The support terms listed here are available in the United States and Canada only.

Support outside the United States and Canada may vary. Please see our International Support list for details on regional contacts. If there is no Microsoft subsidiary office in your country or region, please contact the establishment from which you obtained your Microsoft product.

Conditions:

Microsoft's support services are subject to then-current prices, terms, and conditions, which are subject to change without notice.

Select versions:

Product support under Microsoft Licensing is covered under the terms of your agreement. Please refer to your license agreement for details.

Evaluation versions:

Evaluation versions of this product are not supported.

Professional support options

Microsoft offers Windows Server 2003 family customers a range of service and support options, to allow users to select the support level that best fits their particular needs. Information on each service is briefly described below, and links to further information are available in each case.

 

Support option Benefits of service

Incident-based support

Assisted Support from Microsoft for break/fix solutions

Submit your incident online in the U.S.

Contact Microsoft Online

Phone support:

IT Professionals (800) 936-4900

Developers (800) 936-5800

Partners (888) 456-5570

Microsoft Certified Partners (888) 677-9444

OEM (800) 936-2197

System Builders (888) 456-5570

  • Quick fix needs

  • Help with immediate error after installation

Microsoft advisory services

Short-term and proactive assistance for specific design, development or deployment issues via phone. For customers in the US only: (800) 936-4900

  • Installation and configuration services

  • Deployment and migration services

  • Performance optimization services

  • Proactive fault-tolerance planning services

Microsoft consulting services

Consultants providing on-site consulting or sustained account management services with the experience, proven methods and solutions to turn a vision into a practical and profitable business reality.

  • Enterprise application planning

  • Advanced technology

  • e-commerce

  • Distributed network architecture computing

  • Customized client solutions

Premier Support for Developers (PSfD)

12 month subscription based offering focusing on ISVs and providing access to a wide range of product and application development expertise.

  • Planning and skills transfer

  • Accelerate deployments

  • Implementation planning

  • Migration planning

  • Reduce Enterprise management support costs

Microsoft Gold Certified Support Partners

Microsoft Gold Certified Support Partners for Support Services are industry leading, multi-vendor support providers who have a special relationship with Microsoft that helps ensure they deliver high quality technical support for Microsoft products.

  • Significant industry expertise in many types of environments

  • Provide your organization with a broad range of life-cycle services and extended capabilities

  • Deliver economical and cohesive business solutions implementation and management

Self-support

Offering a wealth of no charge, self-help tools and content on its support Web sites available all the time.

  • 500,000 article Knowledge Base

  • FAQs

  • Support Webcasts

  • Many other online resources

Newsgroups

Interact with Microsoft MVPs and other Microsoft customers in open forums and discussion groups.

Information provided on:

  • Installation

  • Configuration

  • Maintenance and troubleshooting

  • Real world experience

Note

  • If you are a Microsoft Premier contract holder please contact your Technical Account Manager (TAM) or Applications Development Consultant (ADC).

See Also

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