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Enable PIN-less Logons for UM-Enabled Users

Exchange 2010
 

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2012-07-23

In Microsoft Exchange Server 2010, you can set up Unified Messaging (UM) so that your users can log on to their voice mail without using a PIN. By default, Outlook Voice Access users are prompted to enter a PIN to log on to their mailbox and access their voice mail, e-mail, calendar, personal Contacts, the directory, and personal options.

To enable PIN-less logons, you must set the parameter AllowPinlessVoiceMailAccess to $true on the UM mailbox policy and set the parameter PinlessAccessToVoiceMailEnabled to $true on the UM mailbox. By default, both parameters are set to $false, which requires an Outlook Voice Access user to enter their PIN when they access their voice mail.

Setting both parameters to $true allows you to enable PIN-less logons for a large group of users who are associated with a UM mailbox and also enable PIN-less logons for a single UM mailbox or a subset of UM mailboxes. Even if you enable PIN-less logons for a group of UM-enabled users or a single UM-enabled user, when they access their e-mail, calendar, personal Contacts, the directory, or personal options, they'll be prompted to enter their PIN.

To enable PIN-less logons to voice mail for a user, the following conditions must be met:

  • You must have run the following cmdlet on the UM mailbox policy: Set-UMMailboxPolicy -id MyUMMailboxPolicy -AllowPinlessVoiceMailAccess $true
  • You must have run the following cmdlet on the mailbox of the UM-enabled user: Set-UMMailbox -id tonys@contoso.com -PinlessAccessToVoiceMailEnabled $true
  • The UM-enabled user is associated with the same UM mailbox policy for which you enabled PIN-less logons.
  • The UM-enabled user dials in to Outlook Voice Access from a phone number that’s been assigned to them.
    noteNote:
    You can only use the Shell to modify the PIN-less logon settings for a group of UM-enabled users on a UM mailbox policy or on a single UM-enabled user's mailbox.

Looking for other management tasks related to UM mailbox policies? Check out Managing UM Mailbox Policies.

Looking for other management tasks related to UM mailboxes? Check out Managing Unified Messaging Users.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM mailbox policies" entry in the Unified Messaging Permissions topic.

This example enables PIN-less voice mail access on a UM mailbox policy named MyUMMailboxPolicy for users associated with the mailbox policy who dial in to Outlook Voice Access.

Set-UMMailboxPolicy -id MyUMMailboxPolicy -AllowPinlessVoiceMailAccess $true

For information about syntax and parameters, see Set-UMMailboxPolicy.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM mailboxes" entry in the Unified Messaging Permissions topic.

This example enables PIN-less voice mail access for the user who dials in to Outlook Voice Access to reach the mailbox named tonys@contoso.com.

Set-UMMailbox -id tonys@contoso.com -PinlessAccessToVoiceMailEnabled $true

For more information about syntax and parameters, see Set-UMMailbox.

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