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Search for Message Delivery Reports

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Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Live@edu

You can use the Delivery Reports tab to get delivery status information for messages you sent or that were sent to you. You can do the following using Delivery Reports:

  • Search for messages you sent to someone.
  • Search for messages someone sent to you.
  • Use the Search for these words in the subject line box to narrow your search.

Note

This information applies to the standard version of Outlook Web App. The feature that's described isn't available in the Outlook Web App Light.

How do I get delivery information about messages?

  1. From Outlook Web App, click Options > See All Options > Organize E-Mail > Delivery Reports.
  2. Choose from one of the following boxes:
    • Search for messages I've sent to   Leave this box empty to view reports about all messages you sent. Click Select users to select recipients from the shared address book or type each recipient's full e-mail address separated by a semicolon or a comma in the To box. When you're done adding recipients for the search, click OK.
    • Search for messages I've received from   You can enter only one address for each search. Click Select a user to choose the message sender's e-mail address from the shared address book or type the full e-mail address of the sender in the Select box. When you're done selecting, click OK.
    • Search for these words in the subject line   Use this box to narrow your search results. Type all or part of the subject line of the message you want delivery information for within quotation marks.
      Click Search, or click Clear to start a new search.

How do I see delivery information for messages?

In the Search Results pane, double-click a message to see its delivery information. Or, select the message, and then click Delivery Report. To learn more about what's included in this report, see What's in the Delivery Report. If you're unable to view a delivery report or don't see the Delivery Reports tab under your e-mail options in Outlook Web App, check if your browser is supported for Outlook Web App. For more information, see Supported Browsers for Outlook Web App and Exchange Online.

What if I want to know more?