Share via

Message Receipts

  • Article

Applies to: Office 365 for professionals a, Office 365 for enterprises, Microsoft Friends and Family, Microsoft Exchange, Live@edu

You can use a receipt request to confirm whether a message you sent was received or read by the recipient.

How do I request a message receipt?

  1. After you compose your message, on the toolbar in the message, click message options Options.
  2. To ask to be notified when your message is delivered, select the Request a delivery receipt for this message check box.
  3. To ask to be notified when your message is opened by the recipient, under Tracking Options, select the Request a read receipt for this message check box.
  4. Click OK to save the change and return to your message or click Close to close Options without making any changes.

What else do I need to know?

  • When you send a message with a receipt request, you get one or both of the following messages in your Inbox, depending on the selections you made for receipt requests:
    • Delivered: <subject>, where subject is the subject of the message you sent. The receipt tells you when the message was delivered.
    • Read: <subject>, where subject is the subject of the message you sent. The receipt tells you when the message was opened.
  • Some e-mail programs enable recipients to not respond to read receipts.
  • Read receipts tell you only that the message was marked as Read, but aren't a guarantee that the recipient read the message.

What if I want to know more?