Configuring Telephony

To configure telephony services, you must first configure the CTI provider and then configure the CTI hosted control. After you configure telephony services, you can add application mapping and test your telephony configuration.

In this section

• Configuring the CTI Hosted Control
• Mapping Applications to the CTI Hosted Control
• Using Softphone to Emulate a Call
• Using Softphone to Transfer a Call
• Using Softphone to Verify a Call Transfer
• Troubleshooting Softphone Features