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Unified Service Desk system requirements

 

Updated: November 29, 2016

Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016

This topic provides information about the system requirements for installing the Unified Service Desk client application and deploying the Unified Service Desk sample applications on a Microsoft Dynamics 365 instance.

The following table lists the minimum and recommended hardware requirements when you run the Unified Service Desk client.

Component

Minimum

Recommended

Processor

x86- or x64-bit 1.9 gigahertz (GHz) dual core with SSE2 instruction set or faster processor

x86- or x64-bit 1.9 gigahertz (GHz) dual core with SSE2 instruction set or faster processor

Memory

2-GB RAM or more

4-GB RAM or more

Hard disk

*1.5 GB of available hard disk space

12 GB of available hard disk space

  • 2 GB of available hard disk space for Unified Service Desk client application files

  • 10 GB additional available hard disk space for Unified Service Desk client log files

7200 RPM or more

*Requires disabling Unified Service Desk client logging. More information: Configure client diagnostic logging in Unified Service Desk

To install the Unified Service Desk client on a computer, the following is required:

  • Windows 10, Windows 8.1, Windows 8, or Windows 7

  • Internet Explorer 11, Internet Explorer 10, or *Internet Explorer 9

    System_CAPS_importantImportant

    Although Microsoft Edge is currently not supported for use with the Unified Service Desk client, you can use Internet Explorer 11 with Windows 10.

    *Internet Explorer 9 is supported for use only with Microsoft Dynamics CRM 2013 Service Pack 1 (SP1) organizations. Also, Internet Explorer 9 may work for systems that are not Microsoft Dynamics 365.

  • Microsoft .NET Framework 4.5.2 (installed during Unified Service Desk Setup if missing)

  • Windows Identity Foundation 3.5 (installed during Unified Service Desk Setup if missing)

  • Recommended screen resolution (in pixels): 1920 x 1080

  • Recommended zoom level in Magnifier: 100%

To deploy a Unified Service Desk sample application, an instance of Microsoft Dynamics 365 (online or on-premises), Microsoft Dynamics CRM 2015, or Microsoft Dynamics CRM 2013 Service Pack 1 (SP1) is required.

System_CAPS_importantImportant

Although you can deploy and use Unified Service Desk 2.x sample applications with Microsoft Dynamics CRM 2015 or Microsoft Dynamics CRM 2013 Service Pack 1 (SP1), we recommend that you upgrade to Microsoft Dynamics 365 so you can use the new features available.

For information about the sample applications available for this release, see Deploy sample Unified Service Desk applications using Package Deployer.

The Package Deployer tool is used for deploying Unified Service Desk sample applications. The tool supports and requires the following technologies:

  • For running the tool, use one of these Windows Server versions: Windows Server 2012 R2, Windows Server 2012, Windows Server 2008 R2.

  • An instance of Microsoft Dynamics 365 (online or on-premises), Microsoft Dynamics CRM 2015, or Microsoft Dynamics CRM 2013 Service Pack 1 (SP1).

  • Additionally, Windows PowerShell 3.0 or later is required if you’ll be using PowerShell cmdlets for CRM Package Deployer to deploy sample applications. To check your PowerShell version, open a PowerShell window, and then run the following command: $Host

You can install and run the Unified Service Desk client as a published app on Citrix XenApp 7.6. This allows agents to access the Unified Service Desk client from a central location.

You can also configure a Windows application as a virtual application on Citrix XenApp 7.6 that run as a hosted application in Unified Service Desk. More information:MSDN: Integrate with Citrix applications

Unified Service Desk 2.0

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