Service Management configuration key (SMAManagement) [AX 2012]

Updated: September 14, 2011

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

The Service management configuration key controls access to forms and functions for the subscription features in Service management. Service management is used to manage service agreements, service objects, service tasks, and service orders.

You cannot enable or disable this key in the License configuration form.

The following forms are available when the configuration key is enabled.


For more information

Dispatch team

Dispatch workers (form)


For more information

Active service agreements

List pages

Active service orders

List pages


Service agreements (form)

Copy template lines

Copy service template lines (form)

Create service agreement

Create service agreements

Create service order

Create service orders (class form)

Dispatch teams

Dispatch teams (form)

My open service orders

List pages

Service agreement details

Service agreements (form)

Service agreement groups

Service agreement groups (Form)

Service agreement

Service agreements (form)

Service agreements

List pages

Service agreements

Service agreements (form)

Service intervals

Service intervals (Form)

Service level agreements

Service level agreements (form)

Service management parameters

Service management parameters (form)

Service object groups

Service object groups (Form)

Service objects

Service objects (Form)

Service order details

Service orders (form)

Service order

Service orders (form)

Service orders ready for posting

List pages

Service orders

Service orders (form)

Service stages

Service stages (Form)

Service tasks

Service task relations (form)

Service tasks

Service tasks (Form)

Service template groups

Service template groups (form)

Service templates

List pages

SLA time recording

SLA time recording (form)

Stage reason codes

Stage reason codes (form)

Stage reasons

Stage reasons (form)

Template lines

Copy service template lines (form)

Time recording

SLA time recording (form)

Time window

Time window (Form)

View service orders

Service orders (form)

Web service orders

List pages

The following table provides information about how this configuration key relates to other configuration keys and license codes.



License code

Service management

Parent key


Child keys

Service Management - Repair configuration key (SMARepair)

Service Management - BOM configuration key (SMABom)


The configuration keys listed here may have additional child configuration keys. Click the link for more information about a configuration key.

For more information about how license codes and configuration keys work together, see About license codes and configuration keys.

Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).